Scam Phone Call – Tacoma Utilities

Posted on April 28, 2020

Please be aware:

Utility Customers have received calls from sophisticated scammers using spoofing technology to look and sound like Tacoma Utilities. Their caller ID shows as TPU’s Customer Service line (253-502-8600). If you receive a phone call from someone claiming to represent TPU and demanding payment, hang up immediately.

Protect yourself from payment scammers by understanding what types of scams are being run and what to do if you get a suspicious call or email about your bill. Tacoma Public Utilities takes the security of their customers seriously and wants you to be prepared if you are contacted by a scammer.


  • Call, email, or make a home visit demanding an immediate payment.
  • Call, email, or make a home visit requesting credit card, banking, or financial information.
  • Request payment on a prepaid card.
  • Shut off service without providing written notice at least 7 days in advance.

And remember – If you are a City of Ruston resident and receive a call please hang up.  Your electric, garbage and sewer service is supplied by the City of Ruston.

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