1. Utility Department
  2. City Provided Utilities

Utility Services

City Provided Utilities (Power, Sewer, and Storm)

Please contact the Utility Clerk at utilityclerk@rustonwa.org  regarding any utility billing questions or concerns.

Tacoma Water

Questions regarding your water service should be directed to Tacoma Water.  The number for billing questions is (253) 502-8600, and the number for problems with your service is (253) 502-8384.

What services does the City of Ruston provide?

Electric, sewer, storm and garbage services will be billed together on your utility bill.

How do I pay my utility bill?

You can make cash and check payments in person, or submit your payment into the dropbox after hours. You can pay your bills 24/7 with Xpress Bill Pay online or by contacting their payment center at 1-800-720-6847. The City of Ruston is not able to accept credit card payments in person or by phone. If you have any utility billing questions please contact the Utility Clerk at (253) 759-3544 ext 2.

 

What are the City’s electrical rates?

The City of Ruston purchases power from our neighbor Tacoma Power. When Tacoma Power increases electrical rates, the City of Ruston increases its electrical rates.

Residential/Commercial customer’s base rate is $22.25. Low-income disabled and low-income senior customer base rate is $18.11. Effective August 1, 2022, the City of Ruston’s residential/commercial rate is $0.1076 per kWh (kilowatt-hour). Low-income disabled and low-income senior residential rate is $0.0768 per kWh (kilowatt-hour).

 

 

How do I change the occupancy for utility billing ?

You will need to complete a utility change of occupancy form (here) and submit a  $200 deposit (required) for all new utility accounts. Payment must be made in cash or check and delivered or mailed to the City of Ruston at 5117 N Winnifred Street Ruston, WA  98407. For further questions visit the utility department page or contact the Utility Clerk at (253) 759-3544 ext 2 or email at utilityclerk@rustonwa.org. 

How do I pay my water bill?

Contact Tacoma Water at (253) 502-8600 to pay your water bill. If you have any questions about water services visit the Frequently Asked Questions on their website. 

Garbage & Sanitation Service Request Form

Use the form below to request or upgrade your current refuse service. You may also submit this form if you a requesting a missed service to your address. Please contact the Utility Department directly for any changes regarding electric utility.

  • Account Holder Name
  • Address (location of services)
    Please select one of the following:
  • Provide any other additional information or requests here (such as the current size of your refuse receptacles or if you need to add yard waste etc)
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